Frequently asked questions
Is This Product Suitable for All Ages?
All ages
We are creating products that serve everyone, from our infants in the NICU to adults of all ages. Please refer to the age ranges listed above or consult our sizing chart to verify the intended age groups for each product.
How Is This Product Designed to Be Adaptive?
What are the Product Materials and Care Guidelines?
Materials:
Care guide:
How Do Clients Utilize this Product?
What Should You Know About Shipping and Delivery?
Shipping:
Your order is packed and ready for dispatch within one business day.
Delivery:
This item will arrive in 1-4 business days.
After your order has been sent out, you will receive an email with further details. Please keep in mind that delivery times might differ depending on your location.
Shipping Costs:
Shipping costs are determined by your location and the items included in your order, typically ranging from $5 to $15. Rest assured, you will always be informed of the shipping price before completing your purchase and we do our best to keep them as low as possible without compromising service. Taxes, duties and any brokerage fees are costs to be paid by the customer (if any).
For more information, please refer to our shipping policy .
Refund or Return Information:
While discussing shipping, you might have inquiries regarding our refund and return policy.
We strive to ensure every customer is completely satisfied with their purchase. If you are not, please reach out to us, and we will do our utmost to resolve the issue. You can also refer to our return policy.
Where Are Your Products Manufactured?
Our products are thoughtfully designed in Canada and manufactured across the globe. We meticulously choose our manufacturing partners to guarantee that our products are of high quality and offer fair value. Additionally, all items undergo laboratory testing.